ServiceNow：HR’s Role in AI Transformation - A Playbook for HR Leaders

This playbook highlights HR’s pivotal role in AI transformation, framing it not just as a technological shift but as a human-centered revolution. It introduces a three-point plan—reimagining an AI-powered HR function, enabling AI across the organization, and transforming the workforce—to align business goals with people strategies.

By combining governance, reskilling, and new AI-driven roles, HR leaders can help organizations harness AI responsibly, redeploy capacity to strategic priorities, and shape the workforce of the future.

The ultimate message: AI can fuel a “human renaissance” where technology and talent work in harmony to unlock productivity, creativity, and growth.

 

AI转型不仅是技术革命，更是人类与组织的深度变革
这份ServiceNow的《HR’s Role in AI Transformation》行动手册指出，AI不仅改变工具与流程，更在重塑组织文化、工作方式和人才管理。CHRO的角色正从“首席人力官”扩展为“首席AI赋能官”，目标是推动AI与人才的深度融合，让技术与人类共同释放生产力与创造力。

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